Biography
John Andria Raveloharijaona is a tolling, free-flow, customer experience and user-service transformation expert with more than 20 years of experience in customer relations, digital transformation and operational performance.
His experience covers the design and management of strategic transformation programmes combining business operations, information systems and customer journeys, with particular expertise in tolling and free-flow tolling.
He works across the full transformation lifecycle, from strategic definition to operational implementation, combining customer experience, technological innovation and economic performance.
His areas of expertise include tolling systems, digital payment journeys, omnichannel customer relationship management, CRM, data-driven performance, process optimisation and change management. He also brings experience in unpaid toll management and customer regularisation journeys. Through his work and contributions, he focuses on the changes transforming transport infrastructure and road-user services, with particular attention to customer experience, seamless journeys, operational performance and technological innovation.